REM-Solutions Anti-Spam Policy
At REM-Solutions, we are committed to maintaining the highest standards of email communication. We strictly prohibit the use of our services for sending unsolicited emails (spam) and are dedicated to ensuring compliance with all applicable anti-spam laws, including the CAN-SPAM Act, CASL (Canada’s Anti-Spam Legislation), and other international email marketing regulations.
What Is Spam?
Spam refers to any unsolicited commercial email sent without the recipient’s consent. It typically includes bulk messages that are irrelevant, misleading, or deceptive. At REM-Solutions, we define spam as any email sent:
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Without explicit permission from the recipient.
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To harvested, purchased, or rented email lists.
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Without a clear option for recipients to opt out of future communications.
Our Commitment to Anti-Spam Practices
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Permission-Based Marketing:
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All email campaigns sent through REM-Solutions must be permission-based. This means recipients must have explicitly opted in to receive emails from you.
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Required Content in Emails:
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A clear and accurate "From" address identifying the sender.
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A truthful and relevant subject line.
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A valid physical address of your business.
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An easily visible and functional unsubscribe link allowing recipients to opt out of future communications.
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Processing Unsubscribes:
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All unsubscribe requests must be honored within 10 business days.
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Prohibited Content and Practices:
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Use of deceptive subject lines or false information.
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Harvesting email addresses or using third-party lists without permission.
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Sending bulk emails without ensuring compliance with anti-spam laws.
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Client Responsibility
As a user of REM-Solutions, you agree to:
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Only send emails to recipients who have given you explicit permission.
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Use our platform responsibly and in compliance with applicable anti-spam laws.
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Maintain accurate records of email opt-ins to demonstrate compliance, if necessary.
Enforcement and Consequences
We actively monitor all campaigns sent through our platform. If we determine that a user has violated this policy, we reserve the right to:
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Suspend or terminate the user’s account without notice.
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Report the violation to relevant authorities, if applicable.
How to Report Spam
If you believe you have received spam from a campaign sent through REM-Solutions, please notify us immediately at support@rem-solutions.com. Provide as much detail as possible, including a copy of the email and the sender’s information, so we can investigate and take appropriate action.
Compliance with Anti-Spam Laws
REM-Solutions is committed to complying with anti-spam laws worldwide, including:
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CAN-SPAM Act (United States): Sets rules for commercial emails, requiring opt-out mechanisms and accurate sender information.
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CASL (Canada): Requires prior consent for sending commercial electronic messages.
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GDPR (European Union): Ensures the protection of personal data, including consent for marketing communications.
Contact Information
If you have questions about our Anti-Spam Policy, please contact us:
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Email: support@rem-solutions.com
By using REM-Solutions, you agree to abide by this Anti-Spam Policy and ensure compliance with all relevant laws.