Refunds are only available for services not yet initiated. Once the campaign has been approved and sent or delivery is in progress, refunds are not provided.

Payment is required before you upload information and submit your campaign. In order to purchase campaign packages please visit the pricing page.

We accept all major credit cards, as well as online payment options like PayPal and Stripe.

If you experience any issues uploading your files, please contact our support team at support@rem-solutions.com, and we’ll help you resolve the issue quickly.

Minor changes can be made after approval, such as spelling or grammar errors. Additional fees may apply depending on the extent or number of repeat edits. We recommend reviewing the draft thoroughly before approving. Once the campaign has been sent, no alterations are available.

Yes, we take data security seriously. All client information is stored securely, and we use encryption to protect your sensitive data.

As of February 2, 2025, your campaigns will be sent to 15,000 individual realtors in the Vancouver and Lower Mainland area.

It’s simple! After payment you upload your marketing information through the template forms, including photos, property details, service offers, contact information, and more. We create a draft email, email you with a preview, and once you approve, the campaign is sent to your target audience.

Emails are sent using our professional email marketing domain to ensure deliverability. However, we include your contact details so any replies go directly to your inbox.

Replies will be automatically forwarded to your email address, ensuring you never miss a response from your audience.

Absolutely! We offer pre-designed templates that you can personalize with your branding, photos, and text. If you have specific design requirements, we also create custom templates for your campaigns.

After your campaign is sent, we provide a performance report that includes open rates, click-through rates, and other key metrics to help you evaluate the success of your campaign.

Our services are designed for real estate agents, brokers, and businesses that offer services to the real estate industry. Whether you’re a realtor promoting a new property or a business looking to connect with realtors, we’ve got you covered.

We specialize in email marketing for real estate agents and service based businesses that work within the real estate industry.

Timelines vary depending on the service. Email marketing campaigns can be set up and sent within 1-3 business days after approval.