Frequently asked questions

It’s simple! After payment you upload your marketing information through the template forms, including photos, property details, service offers, contact information, and more. We create a draft email, email you with a preview, and once you approve, the campaign is sent to your target audience.

Absolutely! We offer pre-designed templates that you can personalize with your branding, photos, and text. If you have specific design requirements, we also create custom templates for your campaigns.

Emails are sent using our professional email marketing domain to ensure deliverability. However, we include your contact details so any replies can be go directed to your inbox.

After your campaign is sent, we provide a performance report that includes open rates, click-through rates, and other key metrics to help you evaluate the success of your campaign.

Replies will be automatically forwarded to your email address, ensuring you never miss a response from your audience.

As of April 2025, your campaigns will be sent to 10,000 active local realtors in your local area.

Payment is required before your campaign can be sent. To make sure there are no delays we recommend to pay at the same time you upload information and submit your campaign. In order to purchase campaign packages please visit the pricing page.

We accept all major credit cards, as well as online payment options like PayPal and Stripe.

Refunds are only available for services not yet initiated. Once the campaign has been approved and sent or delivery is in progress, refunds are not provided.

If you experience any issues uploading your files, please contact our support team at info@rem-solutions.com, and we’ll help you resolve the issue quickly.

Minor changes can be made after approval, such as spelling or grammar errors. Additional fees may apply depending on the extent or number of repeat edits. We recommend reviewing the draft thoroughly before approving. Once the campaign has been sent, no alterations are available.

Yes, we take data security seriously. All client information is stored securely, and we use encryption to protect your sensitive data.

We specialize in email marketing for real estate agents and service based businesses that work within the real estate industry.

Our services are designed for real estate agents, brokers, and businesses that offer services to the real estate industry. Whether you’re a realtor promoting a new property or a business looking to connect with realtors, we’ve got you covered.

Timelines vary depending on the service. Email marketing campaigns can be set up and sent within 1-3 business days after approval.

Our realtor email list includes active agents from a wide range of neighbourhoods and surrounding areas in both Toronto and Vancouver. • Toronto & Greater Toronto Area (GTA): We cover central neighbourhoods such as Downtown Toronto, the Financial District, Liberty Village, The Annex, and Yorkville. We also reach agents in Midtown (including Forest Hill and Davisville Village), North York (such as Willowdale and Bayview Village), East York, and Scarborough. Our coverage extends throughout the GTA, including Etobicoke, Mississauga, Brampton, Vaughan, Markham, Richmond Hill, Pickering, Ajax, and Whitby. • Vancouver & Metro Vancouver Area: We reach agents across Vancouver West (including Kitsilano, Point Grey, and Fairview) and Vancouver East (such as Commercial Drive, Hastings-Sunrise, and Mount Pleasant). Our list also includes realtors in Burnaby, Richmond, North Vancouver, West Vancouver, Surrey, Delta, New Westminster, Coquitlam, Port Coquitlam, Port Moody, Langley, and Maple Ridge. By focusing on these regions, we ensure your campaign connects with a diverse and targeted group of real estate professionals actively working in key urban and suburban markets.